id verification

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I am at the end of my tether with this. Keep getting my id verification rejected. Saying the info on account and document does not match. BUT IT DOES IT IS EXACTY THE SAME. The support chat is useless and they keep telling me to resubmit the same info... but it keeps getting rejected 5 times with the same info, and Shopify just respond with 'you need to submit the info before we review' I submit it then they reject. Anyone have better site to use cos these guys are useless...

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