I placed an order through the website idestroyedtheyouth.com on the 31st of October 2019. Since then I have made 10+ attempts at contacting the store directly through the contact tab on the website, the contact email listed on the website and also the instagram account with no replies whatsoever. I have tried to contact Shopify although they can't do much. Do NOT order from this site as it is VERY unlikely that you will receive an order let alone any amount of customer service.
Nick here from Shopify.
Sorry to hear about your order. You've made the right steps to try and contact the store directly.
If you believe a store is operating in violation of our Acceptable Use Policy (AUP), please fill out an AUP report here. We investigate material reported to us and take action if it violates the AUP. You can see this and more information in the Shopify FAQ Online for online orders here.
Kind Regards, Nick
With scenarios such as this, Shopify is not able to offer any updates or even confirm the store is using Shopify for Privacy and security reasons. Shopify takes potentially fraudulent stores very seriously and if you have filled out the form, then it is in the hands of the right team for the next steps.
Yes I've heard this too many times and it is ridiculous. It is quite obvious from emails with shopify.com as the subsender that they are powered by spotify but unfortunately the store is still up and I am sure that people are still being ripped off by this scumbag. He doesn't even send proper tracking through shopify subsent emails.