many products not showing in my shipping profile

New Member
5 0 0

All of a sudden a bunch of my products are not showing up in my shipping profile and my customers are not able to complete their checkout and I am losing orders - please, any help on what might be causing this to happen would be greatly appreciated - many thanks!

Shopify Staff
Shopify Staff
1025 118 162

Hey, @Lisa_Jacuzzo. That sounds frustrating, and confusing! I’m here to help you figure this out. 


A few thoughts initially come to mind. The first, is to check that your products require shipping, by ensuring that the ‘This is a physical product’ box is ticked for each product. You can quickly confirm this via your Bulk Editor, as seen below:





Secondly, please look at your Shipping settings to ensure the following:



If none of the parameters above help with the situation, I’m happy to gather some specific examples from you and take a direct look at your store to get to the bottom of it. Let me know!

Helen | Social Care @ Shopify 
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