Hey, @Lisa_Jacuzzo. That sounds frustrating, and confusing! I’m here to help you figure this out.
A few thoughts initially come to mind. The first, is to check that your products require shipping, by ensuring that the ‘This is a physical product’ box is ticked for each product. You can quickly confirm this via your Bulk Editor, as seen below:
Secondly, please look at your Shipping settings to ensure the following:
If none of the parameters above help with the situation, I’m happy to gather some specific examples from you and take a direct look at your store to get to the bottom of it. Let me know!