my account on hold please help

New Member
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please help me i started my shop today saying payments are on hold

Shopify Staff
Shopify Staff
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This is an accepted solution.

Hey, @Blingnyc.

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for your post. Based on the description of the issue you have described I would recommend contacting our 24/7 Support team directly for 1:1 support. Since this is the best path forward in this situation I've locked this topic, and marked this as the solution for the benefit of others.

Warm regards,

Olivia | Social Care @ Shopify 
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