payin trail

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New Member
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I paid successfully after the trial ended. but after that I could not log in to my store again

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Shopify Staff
Shopify Staff
754 42 155

Hi, @TraTua!

 

I am sorry to hear that, and thanks so much for reaching out. I have cross-checked your details and noticed that I have been chatting with you directly via our social channels. Thanks so much for reaching out to our team.  

 

I have taken a look at your store and the reason you're not able to log in at this moment is that there has been a technical error with your account. Although I personally don't have the power to unmark it at this stage, I will now touch base with our internal Team about this and ask for your account to be reviewed with the highest priority.

 

Thanks so much for your patience, we will reply to you via your ticket number as soon as we have an update on this for you. 

 

Cheers,

Katy

 

 

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