payment are on hold

Tonu33
New Member
1 0 0

"Your payouts from Shopify Payments are on hold

Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold."

 

I am getting this message come up but l have confirmed all my details. how do l fix this ? 

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Nick_Marketing
Shopify Partner
242 42 62

Hi,

I recommend you to email directly to Shopify's Merchant/Technical support. They should assist you with the issue!
Contact page link: https://www.shopify.com/contact

- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
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Helen
Shopify Staff
Shopify Staff
1173 154 191

Hey, @Tonu33! Thanks for reaching out about this. So, did you already upload the requested information through your admin? How long ago did you do that?

 

It can take a few days for your details to be reviewed and verified, at which time the 'Payouts on Hold' notification banner will be removed. However, if it has been a significant amount of time since you uploaded your information, then the best course of action is to reply to the original email you would have received informing you of the request for documentation, as advised on this FAQ page. This way, you’ll be put in direct contact with the Analyst working on your account; Because of the confidential nature of this type of information, they are the only one who will be able to discuss your account with you and provide an update.

 

Hope this helps!

Helen | Social Care @ Shopify 
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