product Weight issues

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New Member
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Hi All,

Can anyone help with why my products are showing on the website as having 0.00 weight after have given it the right weight on shopify? This is causing me to lose money when I go fulfill an order because I'm paying more than what the website is charging customers.  Please, help?

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New Member
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I am having the same issue! 

I have added the weights to all my products for my entire store.

Every now and then a product reverts back to 0 weight. 

I can't figure out what the common denominator is for the issue. It can happen if I do or don't edit a product description, add a tag, do nothing at all.

All seems very random.

Has anyone else had this issue and know how I can prevent it in the future?

 

Thanks in advance for any help guys

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