"Couldn't Process payment"

AlanTheBeastV2
Tourist
9 0 3

 

Shopify Lite account/ bricks and mortar store.  We do not use Shopify to process debit/credit but use an external non-shopify payment processor.

3 transactions went through with no issue.  Then the "Couldn't process payment" message after the 4th transaction.

One transaction (not the last successful one, but the one prior to that) was mixed cash and debit card.

Tried: restarting the app.  No success.

- restarting the iPad.  No success.

- using the backup iPad. No success.

- using my iPhone / Shopify app.  No success.

Our store is dead at present - finalizing transactions on paper receipts - sucks.

Urgently need a solution.

 

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paigecarda
Tourist
4 0 2

we can't process cash either, credit card is working, but won't let us take cash. Just started

AlanTheBeastV2
Tourist
9 0 3

Do you have a Lite plan Paige?

 

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paigecarda
Tourist
4 0 2

no we have Pro

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AlanTheBeastV2
Tourist
9 0 3

 

.. .well, in a way, that's good news to me.  I dropped Pro (too little for too much) for Lite only a few days ago.  That you're having this issue means it's not related to that switch.  I hope.

We dropped Pro last week (around Thursday) and it worked fine up until this am...

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paigecarda
Tourist
4 0 2

we were fine, and then it just dropped out. soooo frustrating. 

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AlanTheBeastV2
Tourist
9 0 3

 

Have you tried contacting support?

 

Did you update to their latest version?

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paigecarda
Tourist
4 0 2

no, I have been less than impressed with support. 

Nader2020
New Member
2 0 2

We face the same issue. I think it is a global problem

AlanTheBeastV2
Tourist
9 0 3

https://www.shopifystatus.com/

 

Shows Shopify are finally aware, about 1h20 after it began ...

 

 

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