"This discount code isn’t available to you right now"

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New Member
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Potential customers are getting this error message when trying to use a valid code.

They meet all requirements for the code.

Does anyone know what this error message means?

Thanks.

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Shopify Staff
Shopify Staff
272 38 52

Hi, @CJP!


My name is Lilith, I'm on the Social Care team at Shopify.

 

If you've used the Discounts guide and you're encountering this message at checkout, there could be a few different factors that can cause this error. It could be a setting in the discount, time and date, customer actions and details at checkout, or other reasons.

 

I'd like to take a closer look at this if you'd like. I will have to send over an email to you to get you authenticated. Would you like me to check into this for you?

 

Let me know how you do with the information above! I'm happy to answer any questions you think of as you work on your business.

Lilith | Social Care @ Shopify
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New Member
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I’m having the same problem
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