"This transaction cannot be processed due to an invalid merchant configuration.

Highlighted
New Member
3 0 0

Hello,

This week I had 2 abandoned checkout where the customer credit card didn't go through and this is the message They got:

This transaction cannot be processed due to an invalid merchant configuration.

Does anyone know how I can fix this problem?

Thank you so much!

0 Likes
Highlighted
Shopify Staff (Retired)
Shopify Staff (Retired)
289 0 218

Hi Rafela,

If you see an error in the Abandoned Checkouts, it's coming from the gateway itself. "This transaction cannot be processed due to an invalid merchant configuration" is either error 10500 or 10501 from Paypal, saying that you haven't agreed to their Terms of Service or that there's an issue with the Billing Agreement,

I'd recommend giving Paypal a call at 1-888-215-5506 and letting them know about the error you're getting with Payments Pro. :)

Hope that helps!

0 Likes