refund after getting billed shopify plan before the 14days

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New Member
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Hi! I created the store as a test. I created the store on October 14. I intended to close it yesterday but I forgot! Is there any way to get a refund? I don't want to lose 300$+! Help!

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Shopify Staff
Shopify Staff
1405 140 387

Hey there, @CilantroTest 

 

Bo here from Shopify Support! 

 

I can understand how this would be stressful for you. You will need to go ahead and close the account as per this guide. I will be reaching out to you via email directly to authenticate you as the owner of the account. Please email me back confirming the myshopify.com address of the store once the account is closed so that I can look into issuing a refund.

When it comes to time-sensitive, account-based issues it is always best to reach out to Shopify Support in a more direct manner.  If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. I’ve made this quick video here to show you how. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here

 

All the Best,

Bo

 

Al the Best,

Bo

Bo - Social Care @ Shopify


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New Member
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Hey Bo!
I got everything sorted out already, thanks for the concern! Have a great day.