refund request?

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New Member
1 0 0

How does customer request refund after they recieve product ?

Does Shopify offer any procedure for refund? 

for example, customer requests refund thru our webste, and we see the status on our shopify admin website, etc ? 

 

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Shopify Partner
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Shopify Staff
Shopify Staff
96 0 11

Hey Alice!

Sacha with Shopify here :) You will need to initiate the refund. Your customers cannot do it from there end. Check out our tutorial here on how to do a refund.

I hope that helps!

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New Member
1 0 0

Hi,  Is this feature (customer asking for a refund via website) available now?

We need to put a page for customers to ask for refunds. The page should have a field where they can input their order number and mobile. 

Kindly advise please.

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