How does customer request refund after they recieve product ?
Does Shopify offer any procedure for refund?
for example, customer requests refund thru our webste, and we see the status on our shopify admin website, etc ?
You should probably checkout this link here https://ecommerce.shopify.com/c/shopify-apps/t/open-beta-shopify-rma-2-0-integrated-rma-exchange-sys...
Sacha with Shopify here :) You will need to initiate the refund. Your customers cannot do it from there end. Check out our tutorial here on how to do a refund.
I hope that helps!
Hi, Is this feature (customer asking for a refund via website) available now?
We need to put a page for customers to ask for refunds. The page should have a field where they can input their order number and mobile.
Kindly advise please.