refund the past few months

YOUB_MOHAMMED
New Member
4 0 0

Hi dear, I stopt using my store for the past 6 months, as I'm starting over again while trying a different niche and a new market, I would like to know if it's possible to get a refund for the the months when I was inactive, it will be a big help on these difficult times.

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Trevor
Community Moderator
Community Moderator
2349 259 491

@YOUB_MOHAMMED 

While our Terms of Service does state that we do not provide refunds, we can, on a case-by-case basis provide refunds if the store is fully closed within a reasonable timeframe of the invoice generating. If you're going to use the store, then we would be unable to provide a refund for your most recent invoice. 

If the store has been active for more than 60 days, then you can consider pausing the store which will disable your checkout while keeping your store active for $9/month. You can downgrade your store to the pause plan by going to Settings/Plan and Permissons. 

Trevor | Community Moderator @ Shopify 
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