shipping charges not totalling as required

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Tourist
5 0 1

I have a number of domestic shipping rates set up on my store, if a customer adds items from different shipping rates it add them together - usually the items go in one shipment so the total rate wants to be the highest rate only

this should be an easy fix but quoted an exhorbitant price to sort it from shopify hire an expert so having to simply refund the difference when customer overcharged - not the ideal answer when I should be able to set a maximum shipping charge in the UK

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Shopify Partner
964 150 162

Hi There!

Let's see, what are the rates calculated on? Weight or price? Would you mind walking me through a small example?

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K&J
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Tourist
5 0 1

sorry for delay, no email received that a reply had been posted

4 types - large letter/small parcel/small parcel signed for and carrier - all these 4 are fixed rates

example: if someone purchases an item thats carrier plus a small parcel it adds the 2 shipping charges, but all will go in the carrier packet so should only be the carrier charge - its adding both together so having to refund the small parcel part of the carriage charge

 

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Tourist
5 0 1

can anyone suggest a solution?

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