shipping for large size items

New Member
1 0 0

Hi, I'm new to Shopify and I have a client who wants to send 6ft x 4ft items weighing approx 25kg. Only a few couriers will do this, none in the default list on Shopify - is there a way around this? 

Shopify Partner
30 2 7

Hi @justinorbital,

Yes, you have a couple of different options.

You can set up flat rates instead of live carrier rates in Shopify, so that on the customer side they're seeing shipping prices that you input manually in your client's Shopify settings. On the fulfillment side, you'd then deal with the carriers directly. The challenge with this is making sure that your custom rates in Shopify align with what your client is paying at fulfillment, and there are limitations on how you can set this up in Shopify.

Alternatively, if it's feasible, you can look at using a third-party solution like Intuitive Shipping. We have integrations with more live rate carriers than Shopify (see the full list here). With Intuitive Shipping, you can connect to one of these live rate carriers -- or you can set up a custom table of rates based on your client's costs, similar to how I described above. However, with Intuitive Shipping, you have a lot more flexibility. You can base the rate table on different criteria like distance, weight and volume, and you can use our Condition system to establish any rules or restrictions that impact your client's shipping strategy. If you'd like to learn more about how to do this, please feel free to book an appointment for a demo with one of our team members.

Best regards,


Product Specialist @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles