Hello, @missjene .
Elias here with Shopify Support. Thank you for reaching out.
Sorry to hear that you ran into an error when purchasing shipping labels. I understand you’re waiting to hear back from our Shipping Operations team. Have you heard back from them yet?
There may have been a temporary interruption with fetching shipping rates from the certain couriers. However, I can confirm that our Technical team has resolved the issue. That said, are you still experiencing the same issue with purchasing shipping labels?
If the issue persists, I’d be happy to take a closer look. Looking forward to hearing from you.