shop cannot print shipping labels?

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New Member
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It was working fine, now I have to wait til shippingops at shopify gets back to me. This would happen why??

Unable to purchase shipping labels:

Your shop cannot purchase shipping labels. Please contact shipping-ops@shopify.com to resolve this issue.
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Shopify Staff
Shopify Staff
525 52 65

Hello, @missjene .

 

Elias here with Shopify Support. Thank you for reaching out.

 

Sorry to hear that you ran into an error when purchasing shipping labels. I understand you’re waiting to hear back from our Shipping Operations team. Have you heard back from them yet?

 

There may have been a temporary interruption with fetching shipping rates from the certain couriers. However, I can confirm that our Technical team has resolved the issue. That said, are you still experiencing the same issue with purchasing shipping labels? 

 

If the issue persists, I’d be happy to take a closer look. Looking forward to hearing from you.

Elias | Social Care @ Shopify 
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New Member
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I'm having the same problem.  How did you fix it?

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Shopify Staff
Shopify Staff
525 52 65

Hey, @annalynrockinb.

 

Thank you for reaching out and joining our thread. I understand you’re also having an issue with printing shipping labels. Is the issue still persisting for you? 

 

If so, we’ve seen some success with printing shipping labels after clearing the browser’s cookies and caches. Alternatively, you can also try using an incognito window to see if that resolves the problem. If the shipping labels are working using incognito window, it’s possible that the issue is caused by the browser’s settings. You can also try resetting the settings and see if that resolves the issue. 

 

Let me know if this helps! If you have any further questions, don’t hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Hey, I’m having the same problem for 2 months.
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Shopify Staff
Shopify Staff
525 52 65

Hey, @Arriyanna.

 

Thank you for joining the thread! I understand you’re also having the same issue with shipping labels. I'd be happy to take a closer look and loop in our Technical team if the issue is persisting. Just to clarify, does the shipping labels load up normally or are you seeing an error message? Also, does the issue persist after clearing your browser's cookies and caches? If the issue persists, could you share a screenshot of the errors? 

 

Looking forward to hearing from you! 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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I have the same problem, I cant purchase the shipping label for an order, I tried with another order, it was fine. I tried to purchase again on another day and with another browser but it still didnt work. Please help to fix or show me how to fix it. Thank you. 

 

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New Member
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I'm also having issues printing labels today. I was able to print one last night, and now i can't print a shipping label this morning.

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New Member
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hello,

I am having the same issue. Please help me solve my problem.

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Shopify Staff
Shopify Staff
448 28 145

Hi, @carolphancp@OKSOAP, and @csntextile

This is Rae from Shopify. I'm helping out my colleague Elias with this thread. 

I wanted to reach out to confirm if you're all seeing the same error in your admin that asks you to contact our Shipping team via email for more assistance? If so, have you each had a chance to contact our team directly about this, using the email address provided in the error message?

If so, and if you're still unable to purchase shipping labels, please let me know and I can certainly help look into this further. 

I hope to hear back from you all soon! 

Rae | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
To learn more visit the Shopify Help Center, or the Shopify Blog.

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