Hello, @missjene .
Elias here with Shopify Support. Thank you for reaching out.
Sorry to hear that you ran into an error when purchasing shipping labels. I understand you’re waiting to hear back from our Shipping Operations team. Have you heard back from them yet?
There may have been a temporary interruption with fetching shipping rates from the certain couriers. However, I can confirm that our Technical team has resolved the issue. That said, are you still experiencing the same issue with purchasing shipping labels?
If the issue persists, I’d be happy to take a closer look. Looking forward to hearing from you.
Thank you for reaching out and joining our thread. I understand you’re also having an issue with printing shipping labels. Is the issue still persisting for you?
If so, we’ve seen some success with printing shipping labels after clearing the browser’s cookies and caches. Alternatively, you can also try using an incognito window to see if that resolves the problem. If the shipping labels are working using incognito window, it’s possible that the issue is caused by the browser’s settings. You can also try resetting the settings and see if that resolves the issue.
Let me know if this helps! If you have any further questions, don’t hesitate to let me know!
Thank you for joining the thread! I understand you’re also having the same issue with shipping labels. I'd be happy to take a closer look and loop in our Technical team if the issue is persisting. Just to clarify, does the shipping labels load up normally or are you seeing an error message? Also, does the issue persist after clearing your browser's cookies and caches? If the issue persists, could you share a screenshot of the errors?
Looking forward to hearing from you!
This is Rae from Shopify. I'm helping out my colleague Elias with this thread.
I wanted to reach out to confirm if you're all seeing the same error in your admin that asks you to contact our Shipping team via email for more assistance? If so, have you each had a chance to contact our team directly about this, using the email address provided in the error message?
If so, and if you're still unable to purchase shipping labels, please let me know and I can certainly help look into this further.
I hope to hear back from you all soon!