shopify Payment on hold

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New Member
2 0 0

Hello,

My account has been put on hold to verify some details - I completed the couple of questions that were asked - who was the owner, my telephone number and email.  That was it.  I have received two emails from Shopify to notify me that I have altered the payment details, however my Shopify homepage still has the holding payments notifications - but there doesn't appear to be anything else for me to verify...  Please help!

Thanks,

Bella

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Shopify Staff
Shopify Staff
850 57 141

Hi, @Bells 

Definitely sounds like our payments team will need to be looped in to help resolve this!

I've sent you an email with the subject line "Payouts on Hold". 

Please respond for verification purposes and we can go from there. 

Thanks!

Elle | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hello,

I also met the same problems ,have sent few email to you,but no response until now.

Pls help us deal with it ASAP.

thank you.

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New Member
2 0 0

Hi Elle,

I have emailed you with our website address it's norfolknaturalliving.com

Kindest Regards,

Bella

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Shopify Staff
Shopify Staff
850 57 141

Hi, @Bells 

Thanks for letting me know! Your ticket is with our payments team now and they'll be in touch via email once they have more information from you. 

@EJWOX-Beyonce have you been reaching out to support@shopify.com? If so, this email is no longer in use and you should have received an automated response indicating this along with the steps to contact our support. 

For ease, I've sent you an email so please respond at your convenience. Thanks so much! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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