shopify payments account on hold

Highlighted
New Member
3 0 0

Hi,

I set up my shopify payements account day before yesterday and once it was set up , there was a message on my homepage that my Shopify payments account is on hold. I have not received any mail from Shopify regarding any paperwork .I  was wondering when will the freeze be released so that I can start my online store as soon as possible without any payments issue.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
1234 76 269

Hey, @kareena!

In most cases, the admin would display an option to upload documents to verify the business which would remove the hold once the documents have been reviewed. However, it does sound like this isn't an option for you, and suggests that you contact support for further assistance. I've gone ahead and sent you an email to verify the store. Please respond to the email with the requested information so I can help get this sent up to our Payments team. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
3 0 0

Hi Peter,

 

Thank you for looking into this for me.

 

I have replied to you with my store link on mail.

 

Please let me know if you any more information from my end.

 

 

0 Likes