shopify payments account on hold

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YuriLamore
New Member
2 0 0

Hello thank you for trying to help me, I've replied to an email you send me with my Shopify URL. Hopefully I did everything right let me know if there's anything else i can do to make your job easier 

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dunnmel4
New Member
1 0 0

Hello,

My account has been on hold as well for a number of weeks and no communication. Any help would be appreciated!!

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@dunnmel4 

I've shipped you an email. 

Peter | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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masculinecandle
New Member
1 0 0

Hi @Peter 

My account has been put on hold also. No e-mail from Shopify yet. Can you please look into this for me?

 

Thank you!

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@masculinecandle 

Sure thing! I have sent you an email. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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abdulbangbang
New Member
1 0 0

Hello my payouts are on hold while you guys review my account however I can’t upload anything or send an email because it won’t let me please it’s very important to sort this issue ASAP. Please email me edited 

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@abdulbangbang 

Could you clarify what you mean by "it won't let you" - Are you seeing an error when trying to upload documents, issues logging in, or something else? If you could provide more information on the issue you're having then I can help troubleshoot it! 

 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Bussinesshigh
New Member
1 0 0

Hi Peter Could you Possibly Look Into My case Is well i have submitted everything and Im wondering whats next because my payments are still on hold thanks

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@Bussinesshigh 

If you submitted your documents without any issues, then the documents will be reviewed in 1-3 business days. There may be delays in our general timeframe depending on how many documents our teams are reviewing, and with regional holidays. Once your documents are reviewed the hold will either be removed, or our teams will reach out to request further information. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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dedre
New Member
1 0 0

Hello, my payments on my store are on hold as well. I wanted to make sure that this is just a standard review and not an error on my part.

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