this transaction cannot be completed because it violates the paypal user agreement.

Exclusivemerchs
New Member
1 0 1

Hello people! I have a problem with my Shopify store. I hope I am not wrong here in this section.
So : I have connected my paypal account to Shopify, however customers keep getting the message " this transaction cannot be completed because it violates the paypal user agreement." I have activated and linked everything correctly, Paypal has written me that it is Shopify and not them, I have tried to change my product names because it may not comply with the privacy policy, without success. I hope someone can help me, shopify support has not replied yet

 

bluewater
New Member
2 0 2

Having the exact same issue here, any ideas?

thomasD
New Member
1 0 0

I have the same issue 

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bluewater
New Member
2 0 2

Solution we had was 2 prong: 

1. Somehow the account we created was not US based, it was in Bosnia (don't ask me how).

2. The account needed a bank account attached to it. 

Hopefully helps!


Cheers,

Shane