On our website we have a £10.00 minimum spend. If a customer adds items below £10.00 and tries to check out it gives the following message:
Some items in your cart don’t ship to your location. Contact the store for more information.
With We don't offer shipping to the United Kingdom below
But in fact, the error should state they have items below £10.00 in their basket. How can I get this fixed?
This is incorrect and is causing us problems.
I've checked the shipping and delivery section and everything seems to be in order.
I have attached screenshots to show the error.
Solved! Go to the solution
This is an accepted solution.
Looks like that message is the default message shown when no shipping rates are available. I agree that it is not as helpful as letting them know "The minimum order for shipping to the UK is 10".
I am not sure that Shopify Scripts can help in this case, but perhaps you could do one of the following:
1. Adjust the messaging using Shopify's internal language tool
2. Custom message based on country and cart total on checkout page
For more personalization, you could add some code to your checkout.liquid that surfaces a message if there are no checkout shipping methods. You can read more here: https://shopify.dev/docs/themes/liquid/reference/objects/checkout#checkout-shipping_methods
Hope that is helpful,