Checkout Error - Minimum Spend

Solved
Dash01
Tourist
8 0 1

Hi,

On our website we have a £10.00 minimum spend. If a customer adds items below £10.00 and tries to check out it gives the following message:

Some items in your cart don’t ship to your location. Contact the store for more information.

With We don't offer shipping to the United Kingdom below

But in fact, the error should state they have items below £10.00 in their basket. How can I get this fixed?

This is incorrect and is causing us problems.

I've checked the shipping and delivery section and everything seems to be in order.

I have attached screenshots to show the error.

 

Screenshot 2021-04-03 at 08.59.55.png

0 Likes

This is an accepted solution.

Hi @Dash01,

Looks like that message is the default message shown when no shipping rates are available. I agree that it is not as helpful as letting them know "The minimum order for shipping to the UK is 10".

I am not sure that Shopify Scripts can help in this case, but perhaps you could do one of the following:

 

1. Adjust the messaging using Shopify's internal language tool

  • Go to Admin > Settings > Checkout
  • Click the "Manage checkout language" button
  • Find the default messages you want to change (Try search the page for "offer shipping to")
  • Update those messages to be more accurate to your store's policies
    Screen Shot 2021-04-05 at 12.52.52 PM.png
  • Scroll all the way to the top and click the Save button
  • View the updated messaging on your store
    Screen Shot 2021-04-05 at 12.52.32 PM.png

2. Custom message based on country and cart total on checkout page

For more personalization, you could add some code to your checkout.liquid that surfaces a message if there are no checkout shipping methods. You can read more here: https://shopify.dev/docs/themes/liquid/reference/objects/checkout#checkout-shipping_methods

 

Hope that is helpful,

Matthew

Playwright | Create Shopify Scripts without writing code | https://playwrightapp.com
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