Sections are missing/Continuously loading

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New Member
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Hey guys,

when i try to customize the theme i am unable to edit section it doesn't show up.

it continuously loads and after some time it crashes, and this is not internet issue internet speed is fineScreen shotScreen shot

 

can any  help me out with this to fix this issue

 

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Shopify Staff
Shopify Staff
388 25 112

Hi, @driftUS!

 

This is Rae from Shopify. Thank you for posting this question, and welcome to the Community.

 

I'm glad to lend a hand to help ensure the sections on your theme start loading correctly within the Theme Editor. 

 

As a starting point, can you please confirm which theme you're using when this issue occurs? Did you download this theme from the Shopify Theme Store, or from a third party developer? 

 

Based on the screenshot you included, it looks like you're encountering this issue on a Chrome browser. Does the same thing happen on other browsers, like Safari or Firefox? If not, then I recommend clearing your Chrome cache and trying to view the theme once again. 

 

Have you also noticed this happen with other themes in your Shopify admin? To test this, login to your admin, click on 'Online store > Themes'  and scroll down the page to the 'Theme library'. If you have any themes added here, please click 'Customize'  beside one of these themes and let me know if the sections load correctly. 

 

I also recommend testing this on a brand new theme. To do this, just download a free copy of the newest version of the Debut theme via this link. Once this theme is added into your admin, click 'Customize'  beside the theme and check to see if the sections load within the Theme Editor. 

 

Please keep me posted on how this troubleshooting goes.

 

I look forward to hearing back from you! 

Rae | Social Care @ Shopify
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New Member
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Hi,

I am contacting the support team for a similar issue that I am facing as well.

I had recently bought the Venue theme for my store but however some of the sections will mot show up and when I go to the product pages the description will not load.

I tried it on, both, Chrome and Safari to see if it is a web browser problem, however that was not the case.

There will be times it will show the sections and descriptions and most of the time it will not. On the home page I had put in testimonials, photo grids, newsletters, and blog post, however none of the sections are showing and it just shows and empty space.

This has happened to some of the other pages on the theme where there will only be blank spaces. I tried others themes to see if they had run into the same problem but however the other themes have been working completely fine.

I do not know what the issue might be for the Venue Theme but I wish it could be fixed because I really do like this theme and would like it to work at full capacity.
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Shopify Staff
Shopify Staff
388 25 112

Hi, @Cmoon1805!

 

Thank you for reaching out about this issue on your Venue theme. 

 

I appreciate you completing the troubleshooting steps I shared above and testing this out on various browsers, and on different theme copies. Since the issue occurs on multiple browsers, and only happens on one theme, it sounds like these problems may be tied to the Venue theme specifically. 

 

Venue is a third-party theme that's developed and supported by Safe As Milk, who are external to Shopify, so I recommend reaching out to them directly for more information on how to resolve this issue with the theme. You can contact these developers by following the steps outlined here, or by visiting this link and clicking the 'Support'  button on the righthand side of the page. 

 

Once you contact Safe As Milk about this, they should be able to help look into this further on their end. 

 

Best of luck! 

Rae | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
To learn more visit the Shopify Help Center, or the Shopify Blog.

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