Regional Support: India

Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @Bombay_Mart

No problem at all, I'm glad I could help.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @reemikito,

Yes, the option to change your store's currency will be locked if you have Shopify Payments enabled and/ or you have processed an order on your store. This is because the currency you're able to have on your store is dependent on your Shopify Payments account, and because changing the store's currency may result in unwanted changes merchants are unaware of (e.g. prices do not change in accordance with any exchange rate, so a 10 INR product will become a $10 USD product).

If you've disabled Shopify Payments and are still unable to change your store's currency, please contact our support team. They will be able to authenticate you on the store and allow you to edit the store's default currency.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Bombay_Mart
New Member
5 0 0

Hello @Victor

 

I want the cart value to be visible against the cart icon on my store. In addition to this, I want the total cart value against the products name on the cart page. Do suggest simple coding changes for this. 

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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @Bombay_Mart,

I wouldn't know how to do this myself as I'm not a theme specialist, however if you're using a Shopify-made theme you can contact our support team and outline your request, which may be something our themes team can help with. If you're using a third-party theme you would need to hire a Shopify Expert to make this change for you.

I did also find this thread where a user outlined the changes they made to their theme's code which helped them do this, so you are free to try and replicate their instructions in your own theme and see if that works.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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deepak_dk
Tourist
6 0 1

Hi @Victor  I have sorted out my issue with the GST registration. The good thing is that I have got myself registered under GST in India as they have a special provision for GST registrations for companies of Foreign Origin. Now i have an issue. The main currency on my store is US$, i had to choose this currency because the payment gateways in UAE don't accept payments in INR. While i will be selling the products in India, the customers will be charged in US$ at the checkout page. How do i create invoices with GST? because the GST has to be calculated in INR 

Is there some app which can automize my invoices with GST along with currency conversion on each order? 

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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @deepak_dk,

I'm glad to hear that you were able to register for GST. If your store's currency is in USD and your receive payouts in USD, then this is what customers will be paying at checkout and how their payments will be displayed in their order confirmations. If you wish to generate separate orders for customers in India in INR, I would recommend checking out these apps:

These are invoicing apps specifically made for the Indian market. I am not 100% sure if they will allow you to convert from USD to INR when generating the invoices, but I would recommend giving them a try and seeing if this is possible.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Anonymous
Not applicable
1772 0 0

@Victor I'm starting an ecommerce clothing website globally with a basic Shopify plan from next month in India by integrating with Printful, since I'm integrating with international print on demand services with Indian website, do I need to take any steps to follow like custom duties, Let say if any customer purchase from my website and I don't want my customer to pay charges of custom duties instead I wish to handle for that so what I'm supposed to do? And can you suggest me about the shipping apps to deal with for international? And can I update my website with different currencies based on customer view page as they planning to buy in their currencies? Example: India-INR, Philippines- Peso  ectara, please give me an advice to proceed before start up my business. I really appreciate the help upon this request. Thanks in advance.

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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @Anonymous,

Thank you for getting in touch. In terms of customs duties, this will depend partially on where the products are made and shipped from on Printful's end, and where the customer is. For example, if Printful have a manufacturing location in the US and you sell your products to customers there, you or your customer shouldn't need to pay customs charges as the products are being produced domestically. This is something you'd want to speak to Printful directly about to ensure you know where your products are being made. If you discover that you are selling across borders and may be subject to pay customs duties, you can read more about managing these charges while selling on Shopify.

There are a number of shipping-based apps available to merchants on Shopify, which provide a wide variety of features. Some apps such as Shippo and Shipstation are multi-purpose apps that primarily help you buy shipping labels from a number of different couriers, whereas apps like Better Shipping allow you greater control of your shipping rates. I would recommend browsing the Shopify App Store to see what is available.

In terms of displaying product prices in multiple currencies, you can also do that via apps. There are a large number to choose from and these apps will allow your customers in different countries to browse your store and view your product prices in their currency of choice. Shopify does have its own multi-currency feature which can be used to process payments in different currencies at checkout, however this feature can only be done through Shopify Payments and this gateway is not available in India at this time.

I hope this has explained things for you, but please let me know if you have more questions.

Kind regards,

Victor | Shopify Social Care

 

Victor | Social Care @ Shopify 
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NeilBDE
Excursionist
15 0 5

Hi Victor,

Hope you are doing well.

Can you please help me with my query?

I would like to block certain IP addresses from our store. They seemed faked and did so many orders to disturb our website.

Please help.

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Victor
Shopify Staff
Shopify Staff
942 83 224

Hi @NeilBDE,

Thank you for getting back in touch, I hope you're well.

Shopify offers the free Fraud Filter app which you can use to automatically cancel and refund orders that come in from specific IP addresses. However, there are also some third-party apps that allow you to block and redirect visitors based on their IP address—I'd recommend checking out IP Blocker & Country Redirect as well as Traffic Guard.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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