Repairs and Brexit

thebluehound
Excursionist
39 0 8

Hi, I have a customer that bought a piece from our shop in the EU 2 years ago.  The piece needs repaired and he is in the UK.  In regards to Brexit, how should this be handled?  He'll ship the piece back to me, but when I repair and return, how will he be charged?  While the original price for the piece is over €200, will he have to pay duty again?  If I ship it back claiming just the repair cost (actually there is no repair cost so I would just mark it at €10), do I have to collect UK VAT on it?  Thanks

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Hyde
Shopify Staff
Shopify Staff
862 96 155

Hi @thebluehound,

Hyde here from Shopify. Great question!

Brexit has been disruptive in many respects and has required significant adaptation, not least of all in terms of shipping and tax. We do have a guide about UK taxes and Brexit right here, and the closest approximation to an answer to your question is provided here:

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Yet the truth is that our document is far from comprehensive, so in order to get the most definitive answers you would need to contact your local tax authority.

I hope this helps!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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thebluehound
Excursionist
39 0 8

Hi, thanks for your response.  Unfortunately, I knew all of this which is why I stopped selling to the UK.  I'm just trying to figure out a very specific circumstance where the shipping of an item is a repair and not a sale.  Maybe I just have to look for information of sending a 'gift'.  

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Hyde
Shopify Staff
Shopify Staff
862 96 155

I think that sounds like a good idea! Consulting with your local tax expert as to whether a "gift" status may help sounds like a plan. -Hyde

Hyde | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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