API Limitations With Chargebacks

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New Member
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I am currently working to develop a public app that's intended to automatically answer customer chargebacks with pre-written responses that are selected based upon the case specifics. I was wondering if Shopify's API & TOS would permit access to these chargebacks, whilst allowing the app to automatically send responses to the customer's bank. 

Thank you for your help!

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Shopify Staff
Shopify Staff
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Hey @mwagner 

 

If the merchant is utilizing Shopify Payments we have a dispute API where you can see details about a chargeback. There is no way to respond via the API on their behalf : https://shopify.dev/docs/admin-api/rest/reference/shopify_payments

Vix | Developer Support @ Shopify
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New Member
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Would love to help I have !!
Please contact me via email yuliaber4@gmail.com
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