API Requests Failing - Query with SKUs

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Tourist
6 0 1

This is a simlar issue & senario to one I have previously reported and which since has been resolved: https://community.shopify.com/c/Shopify-APIs-SDKs/API-Requests-Failing/td-p/708688

Shopify's Request ID: 92eb9fc0-236c-4365-bcf5-00f37a0c4f65

Impact: effecting quite a few requests - cannot resolve this like in the above linked post

 

Shopify GraphQL Query Request:

(the actual SKUs in the query have been replaced)

query { productVariants(first: 1, query: "sku:'AAA' OR sku:'BBB' OR sku:'CCC'") { edges { node { id, product { id } }}}}

 

Shopify's Response:

"fullShopifyErrors": [
 { "message": "Internal error. Looks like something went wrong on our end.\nRequest ID: 92eb9fc0-236c-4365-bcf5-00f37a0c4f65 (include this in support requests)." }
 ]

 

Our Id: ".........1Gyb.1lfLC0IfL0xSC6.z3y"

 

Many thanks,


Matthew

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New Member
1 0 0

Also experiencing this issue

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Shopify Staff
Shopify Staff
10 2 1

This is an accepted solution.

Matthew,

Had a look and found there was an issue with sku A903. I would recommend re-creating your product that has a variant sku A903.

Regards,

John

John C | Developer Support Specialist @Shopify
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Tourist
6 0 1

Thanks @_JCC_  will do that.

We've experienced this issue a few times now, is there something we are doing / a particular scenario that is causing this issue which we can try to avoid?

Many thanks, Matthew

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Shopify Staff
Shopify Staff
10 2 1

This is an accepted solution.

Matthew,

In my investigation with your issue in particular and discussions internally I'm confident it's nothing you're doing wrong. I would also be surprised if the issue were to happen again, but if it does providing a request-id as you've done here and in the past is a lot of help.

John

John C | Developer Support Specialist @Shopify
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