Admin links in Orders details page stopped working

Solved
shevchenko
Tourist
7 1 1

Hi, I am the owner of the application https://apps.shopify.com/reminder and this app heavily relies on Admin links.

Today I have discovered that the Admin link for the Orders details page stopped working.

Admin link is correctly configured:

shevchenko_0-1607420040861.png

 

But the menu on the Order details page does not display the item.

shevchenko_1-1607420189462.png

 

All other Admin links (Product details and Customer details) work well.

shevchenko_2-1607420249188.png

 

Thanks for the help.

 

_JB
Shopify Staff
Shopify Staff
834 98 188

This is an accepted solution.

Hey @shevchenko,

I just installed the app in my test store, but I'm not able to replicate:

20-12-dpzb8-dzjv4

If you're still seeing the issue, please provide the shop_id and we can investigate further.

JB | Developer Support @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

shevchenko
Tourist
7 1 1

This is an accepted solution.

Thanks to Shopify Partner support we could figure this out. 

The root cause is that if your application does not have permission to read orders data for orders created more than 60 days ago - this will cause admin links of your application no appear on order details for such orders.

 

More details can be found here https://community.shopify.com/c/API-Announcements/ACTION-REQUIRED-Apps-require-Shopify-approval-to-r... 

0 Likes