Allow customer to edit a draft order with sold out products

Michaël_G_
Shopify Expert
73 1 43

Hi,

We are currently creating automatically draft orders using the new Draft Order API (which is awesome, by the way) and send the invoice URL by email to the customer. However, it happens that when the customer click on the invoice_url link, the product may have become out of stock. Depending on how the stock is configured on the merchant's store, they may prevent the product to be bought. The invoice URL therefore displays an error saying that the product is out of stock.

The issue is that in the page, the customer has no way to simply remove the products that are no longer in stock (he may be interested in the other products in the draft order). The only solution is to have the merchant manually update the draft order to remove the out of stock lines, but this is definitely not really convenient.

Are there planed improvements to make this more flexible ? :)

Thanks!

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Busfox
Shopify Staff
Shopify Staff
619 48 94

Hi Michaël,

At the moment, this is expected behaviour. Since Draft orders do not have carts associated with them, there's no method to alter the items included in the checkout. There are no current plans to add some way to alter which products are in an invoice. Either a merchant would need to send a new invoice, or the customer would need to create a cart through the storefront.

Cheers,

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deonswart
Tourist
6 0 0

Hi

Has there been any change to this state as yet.

Is there any way for a customer to add products to a draft order, without requesting a new draft order?

thanks

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sebmen
New Member
1 0 0

Did you get a solution? I also need people can add/remove products.

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deonswart
Tourist
6 0 0

No answers, I logged the issue with Shopify.

If they followed through it will be listed on a backlog somewhere. But it didnt seem like a priority for them.

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deonswart
Tourist
6 0 0

Hi Shopify - any updates to this as yet please?

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TreeMyriah
New Member
1 0 0

Are there any improvements for this issue? I would love to be able to send draft orders to customers as "suggestions." And then allow them to add or take off products as they wish.

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deonswart
Tourist
6 0 0
Hi, no updates as far as I know.
It’s would make such a big difference to my business!
Hope they for something soon.
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