App remaining trial period is not displayed in overview.

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Normally, after installing an app with a trial period, the remaining trial period is displayed.

As in this example:

Bildschirmfoto 2020-11-03 um 20.13.40.png

 

Our public app with a seven day trial period does not show this.
Where could the error be?

Example: 

Bildschirmfoto 2020-11-03 um 20.17.46.png

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