Auth0 - step to reproduce

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Shopify Partner
8 0 0

Hi there, 
My app I've been rejected due to an error when installing it. See the screenshot shared by the QA below. 
However, I cannot reproduce this error AT ALL. And I can't even see the proper URL reached so I'm blocked. 

 

I've checked my authentication process and I can access the app on my side. 
https://screenshot.click/31-41-9i76i-g9r24.png 

 

Could you help me? What are the error linked to this message when installing? 

Thanks,

Solene

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Shopify Partner
8 0 0

Hey guys, got a response from Shopify. 
This screen is experienced when they click on the provided link.. but this link is supposed to be used with my test shop (i provided them the credentials). 

However, they're using they own shop. So Can you help me to know which link I should provide them please? 

As only stores link to my app are working, I'm a bit lost. 

 

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Shopify Staff
Shopify Staff
1041 140 165

Hey @Solenep 

 

Reaching out via DM.

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