The latest push record of this store's order is #1625, and no new orders have come in since then. As far as I know, my customer's order has reached #1745
Solved! Go to the solution
Assuming you are referring to receiving a webhook from Shopify? If so, check to see how the webhook is defined. If you created the webhook via the API then check there. If you created the webhook in the Shopify admin then check there. That's a good start. Also if you have your listener on your end that receives the webhooks, check the status of that service.
This is an accepted solution.
I think it is very inconvenient to add Webhook again
It might be inconvenient to do this, but it's a basic troubleshooting step. Since no one from Shopify's staff has interceded as to this issue you have run into. If you have a Shopify shop you can test this on, it would be something worth your time trying it out on. Along with checking your API credentials for this one particular shop to ensure they are still intact and functioning.
To confirm: @Greg_Kujawa's solution worked? I've looked into this on the Shopify side and I don't see anything unusual happening-- `orders/paid` webhooks appear to be firing for that shop, including for the subscription you highlighted. If you're still having problems, I'm happy to continue investigating.
As a side note: `orders/paid` webhooks are unusual in that they signal a specific state change. If the new orders are being created directly as "paid" orders without entering an "unpaid" state, they won't trigger this topic. You might want to use another `orders` topic instead, such as `orders/create`. You can find more information in this thread: https://community.shopify.com/c/Shopify-APIs-SDKs/Orders-paid-webhook-not-firing-when-created-throug...