Can not carry all Collections from Shopify Website to our ERP entegrator

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In Turkey we are trying to create a Shopify web site. We are working with a Turkish entegrator, Entegra, to create a bridge between our ERP system and Shopify web site. We created Collections in shopify. But we cannot get them into Entegra by using the following json link :

Shopify and Entegra blaming each other for the problem.

So I want to learn if anyone had such a problem and possible solution recomendations would highly appreciated.