Hi, current request need answer form development team, or someone who had similar issue.
We are experiencing an issue with fulfillment flow.
For some of our orders we need to split the fulfillment after it's obvious that we wont be able to ship all line items from one location.
After initial fulfillment is cancelled with `/admin/api/2020-01/orders/{{order_id}}/fulfillments/{{fulfillment_id}}/cancel.json` property
`fulfillable_quantity` in line items form that fulfillment is not restored to it's original value.
Creation of any further fulfillment with `admin/api/2020-01/orders/{{order_id}}/fulfillments.json` fails with error base - Line items are already fulfilled - leaving us without an ability to fulfill an order.
This issue happens only sometimes, and reasons are unknown to us.
Please provide clear guide lines on:
PS: one more thing I've noticed, is that when it works correctly some additional records are added to order events before "fulfillment_cancelled": "closed" followed by "re_opened". But canceling and reopenning order with such issue manually - does not restore `fulfillable_quantity`.
Hey @Lulu1
Do you happen to have a recent example of your issue? A fulfillment ID would be sufficient to allow me to troubleshoot this further.
Kevin_A | Developer Support @ Shopify
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Hey @Lulu1
My investigation in this matter is still ongoing, but I was curious if you have any additional examples (preferably more recent) of this issue happening?
Kevin_A | Developer Support @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit Shopify.dev or the Shopify Web Design and Development Blog
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