Cancel Fulfillment failing in Shopify Admin GUI and GraphQL (2020-07)

Claire222
Shopify Partner
70 2 5

Hi,

It seems that `fulfillmentOrderSubmitCancellationRequest` GraphQL query started failing this week. The error is "Failed to submit cancel request." 

I looked into it further and it doesn't seem limited to GraphQL, when I checked the Shopify Admin GUI, it's also giving an error even though the action seem to be working. See screencast.  

It's also providing same error in Shopify GraphiQL App:

{
  "data": {
    "fulfillmentOrderSubmitCancellationRequest": {
      "fulfillmentOrder": null,
      "userErrors": [
        {
          "field": null,
          "message": "Failed to submit cancel request."
        }
      ]
    }
  },
  "extensions": {
    "cost": {
      "requestedQueryCost": 13,
      "actualQueryCost": 10,
      "throttleStatus": {
        "maximumAvailable": 1000,
        "currentlyAvailable": 990,
        "restoreRate": 50
      }
    }
  }
}

Are other developers reporting this same issue?

 

 

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_JB
Shopify Staff
Shopify Staff
821 97 178

Hey @Claire222,

I haven't seen any other similar reports. Can you provide the fulfillment or fulfillmentOrder id that you experienced that issue on? 

JB | Developer Support @ Shopify 
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chappersjr
Shopify Partner
22 1 1

Hi,

I reported on this weeks ago and no one got back to me.

I eventually got in contact with someone and they've been looking into it/updating me.

Here's the ticket id: 19182206

And here's my post: https://community.shopify.com/c/Shopify-APIs-SDKs/fulfillment-stuck-in-limbo/m-p/847992#M54843

As a result, my clients are no longer using my app as we were unable to reject or accept any fulfillment's from them.

Thanks,

Charlie

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