Carrier Calculated Shipping not Showing on Shop Pay or Google Pay

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Shopify Partner
4 0 1

Hi Everyone,

Hope someone can help me out here. My app uses the CarrierServices API to dynamically show a specific carrier with Dynamic prices while customers are checking out. 

What we've noticed is that our shipping option does not show up if a customer uses Shop Pay or Google Pay. The only options that show are fixed rates that the merchant inputted.

Is there any way to solve this?

Thanks,

Aly

Shopify Staff
Shopify Staff
194 23 33

This is an accepted solution.

Hey @alymoursy 

Can you confirm if your checkout has phone_required set as true? It is currently not possible to show app generated shipping rates on accelerated checkouts (Google Pay, Shop Pay, etc) with phone_required set as true. 

Kevin_A | Developer Support @ Shopify
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Shopify Partner
4 0 1

Hey @Kevin_A ,

Yes! We figured it out last weekend. Our Shipping option required the customer to add a phone number in case a courier needed to contact them for delivery. We've since removed the phone number requirement, and we now show in express checkout.

Thanks for answering!

Aly

 

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