Collections update/delete webhooks are not sent

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Tourist
4 0 8

I've tested this with RequestBin (saving with updated title, description and conditions) and collections/create is sent through just fine, however neither update nor delete come through at all (unless by the "send test notification" button). This follows the experience I've had with our app for months as every other webhook comes through as expected, but have never seen a collections/update or collections/delete in our logs.

A quick search reveals that I'm not the only one who has had this issue:

  1. https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/collection-update-delete-webhooks-are-...
  2. http://stackoverflow.com/questions/11613792/shopify-webhooks-for-collections-do-not-work
  3. https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/collection-update-webhook-works-oddly-...

This is really inconvenient as the only alternative for our users to ensure their collection data is up to date is to perform a full resync of shop data (which has to be a little inconvenient to Shopify too).

It would be great if we could finally get this sorted out!

6 Likes
Shopify Staff
Shopify Staff
93 0 15

that is definitely some odd behaviour. I was able to replicate it myself so we'll dig into what's going on and try and get a solution together asap

4 Likes
Tourist
11 0 2

This is really important to us as well.

We are using Smart Collections and update the collection tag's via an API call. We would like to leverage webhooks for collections every time we do an update to get the new list of associated products. 

Looking forward to an update. 

0 Likes
Tourist
4 0 8

Thanks Ben. Have you made any progress on this?

0 Likes
Shopify Partner
1 0 0

Hi, this is really important to us as well , we relay on webhooks to update shop collection data in our applications, and these hooks not being called forces us to fetch a lot more data from you.

0 Likes
Tourist
4 0 8

Sorry to be a pain, I'm just a bit worried that this may become buried and forgotten. Can we get any update on this? Thanks.

2 Likes
Shopify Partner
1 0 1

I've recently set up webhooks for our external CMS and am also experiencing what others have reported. I'm using RequestBin to test for Collections and Products and noticed that collections/update isn't working.

Thanks.

1 Like
Shopify Partner
23 0 2

Any update on this?

2 Likes
Shopify Expert
47 0 10

I'm also experiencing this problem. Any other webhook seems to fire, but not the one I need :(

Helium Development Shopify Developer, Website Design, App Development
0 Likes
Shopify Partner
104 6 20

This issue is 5 months old now, any update on why this is happening?

Obviously, updating a collection image/title/description should trigger the update webhook.

Can we get this fixed please?

1 Like