Create product request got PROTOCL_ERROR

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Shopify Partner
7 0 0

we need help for a problem:

from 12:00 - 24:00 on May 4th, all post shopify api create product requests return "Post https://{shop_name}.myshopify.com/admin/products.json: stream error: stream ID 1; PROTOCOL_ERROR" error.

has anyone encountered such a problem?

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Shopify Staff
Shopify Staff
582 70 127

Hey @DSers,

 

I looked for other reports of this issue during that timeframe but I wasn't able to find any. Are you still having the issue? The error response doesn't sound like a response that came from Shopify, so it's possible there was an issue with your client at the time. If you're still encountering the error, please provide the X-Request-ID value from the response header of a failed call, and I can use that to investigate further.

JB | Developer Support @ Shopify
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