Customer phone is invalid

Rob_Curry1
Shopify Partner
20 0 7

Hey all,

Got an issue with a private app and creating orders via the API. As of 9am GMT all orders i try to create respond with "Customer phone is invalid" regardless of how i format the value .e.g removing spaces, adding dialling codes etc

Any ideas? The code has been working 100% for almost a year but as of this morning all orders are failing (to 3 different stores)

 

Rob Curry - Shopify Expert / Web Developer @ RyanFosterDesign Ltd
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Josh
Shopify Staff
Shopify Staff
1131 82 198

Hey Rob, 

I recall hearing about an issue like this earlier today caused my a minor change in phone number validation (not an expected side-effect). We're working out a fix for this that should be out shortly if not already. Sorry for the headache! 

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Rob_Curry1
Shopify Partner
20 0 7

Thanks for the reply Josh. I had already heard back from tech support. It’s still an issue but will hopefully be resolved soon!

Rob Curry - Shopify Expert / Web Developer @ RyanFosterDesign Ltd
Alexandre_Rabot
Shopify Partner
2 0 0

Hello,

I still have this issue with phone like : 0800124578 who is good for France.

Thx in advance

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Inspi
New Member
1 0 0

Hi all,

I'm also facing this issue when creating an order.

I created an order, customer.phone = 3108085243 => Phone is invalid

Then, I used the example phone in shopify order api tutorial & my real phone number, order created, however, in Shopify Order detail / Order Contact, only email there with "no phone number" message below.

Please advise me.

Thanks,

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Lawson_Thalmann
Excursionist
13 0 2

Also having this issue except it's when I simply create a customer and not an order. Please advise. 

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