Disable automatic cart recovery emails when checkout created via API?

James9
New Member
2 0 0

Hi, 

When creating checkouts as a Sales Channel, abanonored orders can occur, which for some stores means abandoned cart emails are sent - https://help.shopify.com/manual/orders/abandoned-checkouts - Is it possible to disable this for any checkouts started in the API? 

Thanks 

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Josh
Shopify Staff
Shopify Staff
1131 82 191

Hey James, 

There isn't any method available to prevent these e-mails from sending based on the checkout source, I'm afraid. It's an all or nothing feature where they're either all going to send, or none will. 

 

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holisticlondon
New Member
4 0 0

Hi there,

 

I can see this is from 2018 - is there any change here? I'd really like to disable the abandoned cart emails from Shopify...

Thanks

 

Jules

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LafeJames
New Member
1 0 0

Hello Jules,

 

Go to Settings » Checkout ..scroll down to the bottom of the page to 'Abandoned Checkouts'.  Uncheck "Automatically send abandoned checkout emails".  That will disable the default abandoned cart emails that Shopify sends.

 

Lafe

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