Error 402 "Payment required"

Tourist
5 0 0

Hi, I have a problem, I try to send a request to Shopify with "ShopifyApi::Order.find(id)" and I received the error "402: Payment Required".

 

Checking the documentation of shopify i found error 402 and that is because the store is frozen, to solve this you have to pay the outstanding balance.

 

Do you have any idea how this done?

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Shopify Staff
Shopify Staff
239 32 37

Hey @josesilva,

 

I believe the store owner can do this by logging into their admin. Is the 402 being returned incorrectly? If you provide the request ID form the response headers I can dig deeper.

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Tourist
5 0 0

Hey @scottydont

 

ok, but what do you mean by "outstanding balance", is it from any purchase that could not be processed? Or is it due to a subscription debt?

 

 

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Shopify Staff
Shopify Staff
239 32 37

Hey @josesilva,

 

For example unable to pay the monthly subscription.

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Tourist
5 0 0

Hey @scottydont , thanks for you support.

 

I have several merchants with this problem, could you help me to check what merchants have this debt and what plan do they have?

 

regars

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