Facebook Pixel Error: Server External ID Not Matching to Pixel External ID for Purchase Event

dmitrybzns
New Member
8 0 0

Same issue external id missing I also did test events through browser and none of the events fired while pixel helper says it was. Could anyone check if it works? Also I noticed that i receive 0 events from website only from server side. So messed up, i really hope Shopify fix it like yesterday

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mediacom
Tourist
4 0 2

Fingers crossed this gets resolved soon!

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okimaslatt
New Member
6 0 0

Anyone have an update from Shopify or Facebook?

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Willtuner121
New Member
2 0 0
forward from reddit

Update 6/19/21: Shopify has identified the problem and working with
Facebook for a fix. No timeframe on the fix.

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AwesomePlace
New Member
1 0 0

Thank you. Should we stop ads meanwhile? I didn't get many sales for last few days and lot of money was spent.

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Jeff211
Tourist
7 0 5

Possible workaround: Last night I switched from Maximum data-sharing to Enhanced, in order to turn off the CAPI.

I won't know until later today if it fixes conversion tracking, but less than half of my sales conversions were being recorded by Facebook, so if using the pixel alone fixes that, it'll be worth the tradeoff of missing a few people with ad blockers. At least until this gets resolved.

Update: 2 pixel Purchase events received: 2 discarded

mediacom
Tourist
4 0 2

Interesting idea, will switch over to Enhanced too if you feel that this resolves the issue.

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okimaslatt
New Member
6 0 0

@Jeff211 I'm newer to FB ads when you say 2 received and 2 discarded does that mean that its working as intended? Thanks

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BP-Shop
New Member
5 0 0

SHOPIFY - any news on this?

This is a critical issue for Facebook Advertisers since 50%+ of sales do not fire.

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Benny2002002002
Tourist
7 0 3

Updates: I contacted shopify they have fixed the error problem for the first day. On my second day the error came back so basically nothing got fixed. I receive an email 

This is a quick note to let you know the issue we spoke about has been sent to our Technical Support Team.

We’re reviewing all of the information and will be in touch. If you have any more details that you would like to add to your original request, you can send it directly to us by replying to this email.

Thanks for your report!

Shopify's Technical Support Team

Hopefully they can fix it soon.

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