Facebook pixel issues

junhanaff
New Member
2 0 1

How do I fix these 2 issues:

1. Same Event ID Received for Many Event Instances

2. Server External ID Not Matching to Pixel External ID for Purchase Event

I am currently using the default Facebook sales channel for pixel integration.
 

junhanaff_0-1623934063559.png

 

0 Likes
jklinger66
New Member
1 0 0

Hi,

We are experiencing this too, but have not yet received resolution from ShoServer Event ID Issue 06172021.PNGpify.

 

 

0 Likes
Ahudjohn
New Member
1 0 0

Same here. Multiple "errors" 

0 Likes
kyleedarcy
Tourist
4 0 1

I am having the same issue.  I believe it is causing terrible reporting accuracy in Facebook Ads Manager (less than 50% of my Facebook purchases are being reported in ads manager), which obviously is a catastrophe for our ROAS.  I hope Shopify presents a solution soon!

0 Likes