If you are still concerned about the app, please use the link in the partner dashboard to speak with our partner support team. It is possible this was a display error, so it may be resolved by now. If not, let us know.
I have this same problem, also have requested an e-mail support. The case ID is 19082679 and 19124892 (I have 2 cause I don't know how to follow up sorry) The first request was on 14 Aug.
The chat support is not possible, cause it's stuck like this forever.
The chat support is not possible it's stuck like this forever.