Fix overdue for Api health

Michaeal
Shopify Partner
5 0 1

We have app with error in Api health 

Apps - Shopify Partners 2020-07-02 17-50-27.png

We fixed problem June 26 and I asked about support in Shopify partner Live chat and got answer that everything fine and Error will gone in July 02. But now I see Fix overdue and worry that our app will be delisted

  • Your ticket ID is 18287502 

Re: Shopify Support Chat - michaeal@gmail.com - Gmail 2020-07-02 17-52-36.png

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Michaeal
Shopify Partner
5 0 1

Shopify support again told me that everything ok but I see that message in apps page. Apps - Shopify Partners 2020-07-02 22-20-53.png

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Liviu_Ungureanu
Shopify Partner
7 0 1

I think it appears because your app was updated with less than 30 days before the deadline.

We have a dev app (updated on June 2nd) which had the "Fix overdue" error yesterday but today it is back to "OK".

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vix
Shopify Staff
Shopify Staff
535 105 107

Hi Everyone, 

 

If you are still concerned about the app, please use the link in the partner dashboard to speak with our partner support team. It is possible this was a display error, so it may be resolved by now. If not, let us know. 

Vix | Developer Support @ Shopify 
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Mysteltainn
New Member
2 0 0

Hi,

I have this same problem, also have requested an e-mail support. The case ID is 19082679 and 19124892 (I have 2 cause I don't know how to follow up sorry) The first request was on 14 Aug.

Mysteltainn_0-1597759107258.png

The chat support is not possible, cause it's stuck like this forever.

Screen Shot 2020-08-18 at 21.01.32.png

 

The chat support is not possible it's stuck like this forever.

 
 
 
 
 

Screen Shot 2020-08-18 at 21.00.08.png

 

Please help.

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Mysteltainn
New Member
2 0 0

HI, there's a support team member contacting me that I should be upgrading my Product API impl. to cursor based and I did. The impl. date was on 18, 19. last scan on 20 as per images.

 

Mysteltainn_0-1598279016600.png

 

 

But it's still not getting resolved. what should I do next? Can anyone advise?

 

Thanks a lot!

BR.

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Hi Vix,

Our app BuckyDrop is facing the same problem. Not sure if this is still just a display error.
The API issue is as below. I tried to click "View change", and a 404 showed up.

2.png

3.png

What should I do now to fix the API?  Thanks.

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