Frequently Recurring Timeouts

New Member
5 0 0

Hello,

 

One of our mutual customers stores' is having a massive issues with frequent timeouts whenever we try to pull an order from the API and even on many fulfillment POST requests as well. Can this be looked into on their store?

 

lizzyjames.myshopify.com

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New Member
6 0 0

Hello,

 

we had a similar issue last week with one of our customers and, surprisingly, uninstalling and re-installing the app fixed it.

 

Maybe you can build an oAuth call to generate a new access_token for the installation but re-installing was the easiest way to do it in our case.

 

Regards,

  Jose

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Shopify Staff
Shopify Staff
28 5 4

Hi @gsingh0317 ,

 

In order for us to look in to the requests that are timing out, we require the "X-request-id" header from the responses. This will allow us to look into the logs to see more details. Alternatively, if you can provide the order ids of the orders you are trying to request, this would be helpful as well. 

 

Cheers

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