Fulfill order after it was cancelled

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Tourist
9 0 0

I have following order (#1028): https://myparcelbe.myshopify.com/admin/orders/575821054005

 

This order has been cancelled by Manual, but now I want to fulfill this.

 

Via the orders overview, I can select this order and fulfill it via the action dropdown button.

However, when I hit "fulfill orders", the order is not fulfilled.

 

My question is: Why is it not possible to fulfill this order?

 

Thanks in advance.

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Hello 

To fulfill order you have to edit order and mark it as fulfilled.

 

Want to modify or incorporate custom changes on store, Hire us.
If helpful then please Like and Accept Solution .
Email: pallavi@oscprofessionals.com
Skype : oscprofessionals-87
Custom Shopify Private App | Custom Theme Development | Custom Modifications In To Shopify Theme | Digital Marketing | Site Speed Optimization | Performance Site Audit
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Tourist
9 0 0

Hi @oscprofessional 

 

There is no option or button to edit the order.

Normally there is a button "fulfill order", but now I can't see it.

Even an "edit" link/button is not available on the detail page of the order.

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Hello 

Follow this screens:
158.jpg

157.jpg

159.jpg

Want to modify or incorporate custom changes on store, Hire us.
If helpful then please Like and Accept Solution .
Email: pallavi@oscprofessionals.com
Skype : oscprofessionals-87
Custom Shopify Private App | Custom Theme Development | Custom Modifications In To Shopify Theme | Digital Marketing | Site Speed Optimization | Performance Site Audit
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Tourist
9 0 0

That's indeed the normal process to fulfill the order.

But I don't see that "unfulfilled" section. I only see the "Paid" section.

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Shopify Expert
387 27 74

There's not a way to fulfill a cancelled order, but here's a solution:

1) On the cancelled order page click More action, then Duplicate.

2) Now you have a fresh order, exact copy. You can fulfill and edit this one like a normal order.

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Order Automator (app that auto fulfills orders, adds tags, emails).
Creator of Shopify Analyzer (free performance analysis tool).
I also build custom apps and automated solutions.
Enjoy the adventure!
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