Fulfill order after it was cancelled

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Excursionist
20 1 1

I have following order (#1028): https://myparcelbe.myshopify.com/admin/orders/575821054005

 

This order has been cancelled by Manual, but now I want to fulfill this.

 

Via the orders overview, I can select this order and fulfill it via the action dropdown button.

However, when I hit "fulfill orders", the order is not fulfilled.

 

My question is: Why is it not possible to fulfill this order?

 

Thanks in advance.

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Hello 

To fulfill order you have to edit order and mark it as fulfilled.

 

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Email: pallavi@oscprofessionals.com
Skype : oscprofessionals-87
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Excursionist
20 1 1

Hi @oscprofessional 

 

There is no option or button to edit the order.

Normally there is a button "fulfill order", but now I can't see it.

Even an "edit" link/button is not available on the detail page of the order.

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Hello 

Follow this screens:
158.jpg

157.jpg

159.jpg

Want to modify or incorporate custom changes on store, Hire us
If helpful then please Like and Accept Solution .
Email: pallavi@oscprofessionals.com
Skype : oscprofessionals-87
Whats app
Free Website Review and advice for sale from Shopify Conversion Experts | Shopify Private App | Custom Theme Development | Custom Modifications In To Shopify Theme | Shopify SEO ; Digital Marketing & amp | Site Speed Optimization | Performance Site Audit
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Excursionist
20 1 1

That's indeed the normal process to fulfill the order.

But I don't see that "unfulfilled" section. I only see the "Paid" section.

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Shopify Expert
829 67 196

There's not a way to fulfill a cancelled order, but here's a solution:

1) On the cancelled order page click More action, then Duplicate.

2) Now you have a fresh order, exact copy. You can fulfill and edit this one like a normal order.

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (free performance analysis tool).
My team also builds custom apps and automated solutions.
Enjoy the adventure!
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Excursionist
12 1 2

I have the same issue.  The error message says that "cancelled orders can't be fulfilled".  I just want it to stop showing up in my Unfulfilled Orders list.  I would like to delete the cancelled order altogether if that were possible.  But duplicating it so that I can edit it and mark it as "fulfilled" seems counter intuitive.  It still leaves me with the 'unfulfilled' order in my list.  Any other workaround? 

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