GET orders response sometimes does not include a refunds property

timothyt
New Member
2 0 0

I recently discovered that some of the responses I get from making a GET orders call do not contain a refunds property despite the financial_status property being marked as 'refunded'.

Is that expected behaviour?

What are the scenarios that can result in such a phenomenon happening?

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syf_
Shopify Staff
Shopify Staff
89 20 15

Hi @timothyt,

Could you kindly provide the X-Request-ID(s) from the response headers of calls where you're seeing such discrepancies, and I'd look into our logs and hopefully be able to provide you with some useful information.

Thanks,
Seth.

syf_ | Developer Support @ Shopify 
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timothyt
New Member
2 0 0

Hi @syf_,

I only have details of the order response in my logs. 

Would providing you with the `order_id` and the `created_at` time help?

Thanks for your help.

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syf_
Shopify Staff
Shopify Staff
89 20 15

@timothyt that would be helpful as well, provided they were created in the past 14 days. Currently our logs don't go any further than that.

Best,
Seth.

syf_ | Developer Support @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

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