Getting error Timed out reading data from server

Swapnil_Gadewar
Shopify Partner
14 0 1

Hello,

We are facing the below error from Shopify via uploading the product, can someone suggest how to resolve this?

Response -  {:error=>"Timed out reading data from server"}

We are using the PUT API - /products/#{product_id}.json

x_request_id=>"075db68e-c336-4c7d-a534-2599d2e6a70f"

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syf_
Shopify Staff
Shopify Staff
89 20 15

Hi @Swapnil_Gadewar,

I'm happy to look into this issue you're experiencing.

I've done some preliminary investigation, and from the logs associated with the request-id you provided it looks like the products were successfully updated; is this accurate? 15 products with 2 options specified. Though you received the timed out error, was the update successful? If possible, would I be able to see the body of the request only if it doesn't contain any private information.

What I noticed is you used API version 2020-01, and this would soon not be supported. Could you try making the requests with a newer version of the API (preferably 2020-10).

Let me know if you still get time out errors, and if you have any additional information that you feel would be useful, please let me know.

 

Thanks,

Seth.

 

syf_ | Developer Support @ Shopify 
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